Delete Account Policy
- ATM TOPUP BD respects your right to request deletion of your account. This policy explains how you can request account deletion and what happens to your information afterward.
1. How to Request Account Deletion
- To request deletion of your account, contact our customer support team through the official support channels on our website. Please provide the email address associated with your account and any information reasonably required to verify your request.
If an account deletion option is available in your account settings, you may also submit your request there. 2. What Happens After Deletion
- Once your request has been verified and approved, we will take reasonable steps to delete or anonymize personal information associated with your account, where applicable.
You may lose access to:- Your account profile.
- Order history available through your account.
- Saved preferences and account-related features.
- Other services linked to your account.
3. Information We May Retain
- Some information may need to be retained for a limited period to comply with legal obligations, maintain financial and transaction records, prevent fraud, resolve disputes, or enforce our policies.
4. Pending Orders and Balances
- Please contact support regarding pending orders, unresolved refund requests, or remaining account balances before requesting deletion. Account deletion does not automatically guarantee a refund or cancellation of an existing order.
5. Verification
- We may ask for reasonable verification to ensure that the deletion request is made by the account owner.
6. Processing Time
- We aim to process verified requests within a reasonable period. The time required may depend on the information involved and any applicable legal requirements.
7. Irreversibility
- Account deletion may be permanent. Once completed, account access and certain account-related information may not be recoverable.
8. Contact Us
- For help with account deletion, contact ATM TOPUP BD through the official support channels listed on our website.
We are committed to handling account deletion requests responsibly and in accordance with applicable law.