Return & Refund Policy

At ATM TOPUP BD, we aim to provide accurate and reliable digital gaming top-up services. Please read this policy before placing an order.

1. Digital Products

Most products sold on our website are digital products, such as gaming diamonds, memberships, top-up packages, and digital codes. These products generally cannot be physically returned.

2. Eligible Refund Requests

You may contact us to request a refund or resolution if:

Your payment was successful but your order was not delivered.
You were charged more than once for the same order.
Your order failed and the payment was received but not refunded.
You received an incorrect product due to an error on our side.

Refund eligibility will be reviewed based on the order status, payment records, and applicable law.

3. Non-Refundable Orders

Refunds may not be available when:

The digital product has been successfully delivered or redeemed.
The customer supplied an incorrect player ID or other required information.
The order was completed correctly according to the submitted details.
A digital code has already been revealed, redeemed, or used, except where applicable law requires otherwise.

4. How to Request a Refund

Please contact our support team and provide:

Your order ID.
Payment transaction ID or reference.
Product name and purchase date.
A brief explanation of the problem.
Relevant screenshots, if available.

5. Refund Processing

We will review your request and inform you of the outcome. Approved refunds will generally be returned through the original payment method where possible. Processing time may depend on the payment provider.

6. Failed or Pending Orders

If an order is pending, delayed, or failed, please contact support before placing another order for the same product. This helps us avoid duplicate purchases.

7. Unauthorized Transactions

If you believe a transaction was unauthorized, contact us promptly and notify your payment provider where appropriate.

8. Policy Updates

ATM TOPUP BD may update this policy when necessary. The latest version will be published on this page.

9. Contact Support

For refund or order-related assistance, contact ATM TOPUP BD through our official website support channels.

All refund requests will be handled fairly and in accordance with applicable law.